Terms of Service

Welcome to Haya Threads. By accessing or using our website, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before using our website or purchasing any products.

1. Acceptance of Terms

By using our site, you confirm that you are at least 18 years old (or the legal age of majority in your jurisdiction) and that you agree to these Terms. If you do not agree, please do not use our website.

2. Products and Orders

• All products are handcrafted, and slight variations may occur — making each piece unique.
• Prices and availability are subject to change without notice.
• We reserve the right to refuse or cancel any order for any reason, including errors in pricing or product information.

3. Payment

We accept various payment methods as displayed at checkout. All transactions are processed securely through third-party payment gateways. We do not store full payment card details on our servers.

4. Shipping and Delivery

We aim to deliver your order within the timeframe mentioned at checkout. However, delivery times may vary based on location, carrier delays, or other factors beyond our control. Haya Threads is not responsible for delays once items are shipped.

5. Returns, Exchanges, and Refunds

Please refer to our Return, Exchange & Refund Policy for details on eligible returns and the process for initiating a return or exchange.

6. Intellectual Property

All content on this website — including designs, images, text, logos, and graphics — is owned by or licensed to Haya Threads and is protected by copyright and trademark laws. You may not reproduce, modify, or distribute our content without written permission.

7. User Accounts

• You are responsible for maintaining the confidentiality of your account and password.
• You agree to provide accurate information and update it when necessary.
• Haya Threads reserves the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.

8. Limitation of Liability

To the fullest extent permitted by law, Haya Threads and its affiliates are not liable for any indirect, incidental, or consequential damages resulting from your use of our website or products.

9. Disclaimer

Our website and all content are provided on an “as is” and “as available” basis. We make no warranties, express or implied, regarding the website’s accuracy, availability, or reliability.

10. Indemnification

You agree to indemnify and hold harmless Haya Threads, its employees, and affiliates from any claims, damages, or expenses arising from your violation of these Terms or misuse of our website.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of Pakistan. Any disputes will be subject to the exclusive jurisdiction of the courts in Lahore, Pakistan.

12. Changes to These Terms

Haya Threads reserves the right to modify or replace these Terms at any time. We will update the effective date when changes are made, and continued use of our website constitutes acceptance of the updated Terms.

13. Contact Us

If you have any questions about these Terms, please contact us at:

Last updated: October 20, 2025