Privacy Policy

Welcome to Haya Threads — we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights relating to that information when you use our website and services.

1. Information We Collect

We collect two types of information: Personal Information and Non-Personal Information.

Personal Information

• Contact details you provide (name, email, shipping address) when you place an order or contact us.
• Payment information (we do NOT store full payment card data — payment is processed by third-party payment providers).
• Account information if you register (username, password hash, order history).

Non-Personal Information

• Usage data (pages visited, time on site, referral source) collected via cookies and analytics tools.
• Device and browser information (IP address, operating system, screen size) used to improve the site.

2. How We Use Your Information

We use information for the following purposes:

• To process and fulfill orders, manage returns, and provide customer support.
• To communicate with you about your orders, updates, promotions, and our policies (you can opt out of marketing emails at any time).
• To improve and personalise your experience on our site, and for analytics and security monitoring.
• To comply with legal obligations (tax, recordkeeping, fraud prevention).

3. Cookies & Tracking

We use cookies and similar technologies to remember your preferences, enable shopping cart functionality, and collect analytics. You can control cookies using your browser settings — however disabling certain cookies may impact site functionality.

4. Third-Party Services

We use trusted third-party services for payment processing, analytics, email delivery, and shipping. These providers may collect and process information about you under their own privacy policies. We recommend reviewing those provider policies if you want details about how they handle data.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. While we work hard to keep your data safe, no system is completely secure — absolute security cannot be guaranteed.

6. Data Retention

We retain personal information only as long as necessary for the purposes described in this policy or as required by law (for example, accounting and tax records).

7. Your Rights

Depending on your country/region, you may have rights including access, correction, deletion, portability, and objection to certain processing. To exercise these rights, contact us using the details below. We may ask for verification before fulfilling requests to protect your privacy.

8. Children’s Privacy

Our services are not directed to children under 13 (or under the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will take steps to delete it.

9. International Transfers

Haya Threads may transfer and store information on servers located outside your country. When transferring data internationally we rely on applicable safeguards and legal mechanisms to protect your information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top and, where appropriate, notify you of significant changes.

11. Contact Us

If you have questions, requests, or concerns about your data or this policy, please contact us at:

Last updated: October 20, 2025