At Haya Threads, each product is individually handcrafted and painted with care — making every piece unique. We take great pride in ensuring that your order reaches you in perfect condition.
However, in the rare case that you are not fully satisfied with your purchase, our return and exchange policy below explains your options clearly.
We accept returns or exchanges only under the following conditions:
Because our products are hand-painted and made-to-order, we cannot accept returns based on:
To be eligible for return or exchange:
If these conditions are not met, the return may be refused.
To initiate a return:
Once verified, we’ll guide you through the return shipping process.
Please note:
Returns sent without prior communication will not be accepted.
In case of an approved exchange, shipping costs (for sending the product back) are the customer’s responsibility.
Once we receive and inspect your returned item:
Refunds are only processed if we are unable to replace or repair the defective product.
Refunds (if applicable) will be issued within 5–7 working days to your original payment method or as store credit.
For hygiene and design protection reasons, the following items are not eligible for return or exchange:
If your parcel arrives visibly damaged:
We will open a courier investigation and assist you with a replacement or claim.
Your satisfaction means the world to us. While we protect the integrity of handcrafted work, we also ensure that every client feels valued and heard.
If there’s ever an issue, please reach out — we promise to handle it with empathy and fairness.